Refund policy
Clean Beauty Labs
This Refund and Return Policy governs all purchases made from Clean Beauty Labs, LLC (“Clean Beauty Labs,” “we,” “us,” or “our”). By placing an order, the client (“Client,” “you,” or “your”) acknowledges and agrees to the terms set forth below. Due to the customized nature of private-label skincare manufacturing, Clean Beauty Labs adheres to strict industry-standard policies regarding cancellations, returns, and refunds.
1. Final Sale on All Private-Label and Custom Orders
All private-label, white-label, and custom-manufactured products are considered final sale. Because each product is produced specifically for the Client, utilizing Client-approved artwork, packaging, labeling, and specifications, Clean Beauty Labs does not accept returns, exchanges, or general refund requests for any reason other than those expressly outlined in this Policy.
This final sale policy applies to all of the following:
• Products decorated or branded with Client artwork
• White-label products produced in minimum order quantities of 100 to 500 units or higher
• Bulk manufacturing orders
• Packaging, components, labels, or raw materials procured on behalf of the Client
Once raw materials have been purchased, packaging has been ordered, labels have been printed, or production has commenced, the order is non-cancelable and non-refundable in full or in part.
2. Quality Issues, Defects, or Nonconformities
Clean Beauty Labs maintains rigorous quality-control standards. If the Client believes a product is defective, damaged, or materially nonconforming, the Client must notify Clean Beauty Labs in writing within seventy-two (72) hours of delivery.
Notification must include:
• Photographic or video evidence of the issue
• The associated order number
• A written description detailing the alleged defect or concern
Upon receipt, Clean Beauty Labs will investigate and determine whether the issue constitutes a verified manufacturing error. If verified, Clean Beauty Labs, at its sole discretion, will reproduce, replace, or repair the affected units. This remedy is the Client’s exclusive remedy for defective or nonconforming products.
Claims submitted after the seventy-two (72) hour window will be deemed accepted and approved as delivered.
3. Shipping Damage
Damage incurred during transit must be reported within forty-eight (48) hours of delivery. The Client must provide photographic evidence of the packaging and damaged goods. Clean Beauty Labs will assist with filing any applicable shipping claims; however, replacement of goods is subject to the carrier’s determination and liability, not Clean Beauty Labs.
4. Artwork, Labeling, and Customization Approvals
Before production begins, the Client must review and formally approve all artwork, label proofs, packaging specifications, and related materials. The Client assumes full responsibility for verifying the accuracy of:
• Spelling, grammar, ingredient listings, and regulatory text
• Colors, sizing, placement, and layout
• Compliance with any branding or regulatory requirements specific to the Client’s business
Clean Beauty Labs is not liable for errors, inconsistencies, or inaccuracies contained within Client-submitted or Client-approved artwork. Once approval is provided, all artwork, labels, and packaging become final sale and cannot be altered without additional cost.
5. Cancellations
Orders may be canceled only if Clean Beauty Labs has not yet taken any of the following actions:
• Procurement of raw materials
• Procurement of packaging or components
• Printing of labels or artwork
• Initiation of batch production
If any of the above actions have occurred, the order is non-cancelable, and the Client remains financially responsible for all associated costs.
6. Sample Orders
Sample orders, including formula samples, packaging samples, and custom sample sets, are final sale and non-refundable. Sample fees cannot be credited toward future purchase orders unless expressly agreed to in writing by Clean Beauty Labs.
7. Refund Eligibility
Refunds will be issued only under the following limited circumstances:
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Clean Beauty Labs cancels an order prior to the commencement of production.
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A verified manufacturing defect exists and Clean Beauty Labs determines, at its discretion, that the defect cannot be repaired or replaced.
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A sourcing failure or material constraint prevents Clean Beauty Labs from fulfilling the order.
Refunds will not be issued for any of the following:
• Delays caused by suppliers, freight carriers, customs, or third-party logistics
• Client-requested changes that occur after approvals
• Client dissatisfaction with aesthetic preferences unrelated to manufacturing error
• Misinterpretation or misuse of products by the Client
8. Limitation of Liability
Clean Beauty Labs’ total liability for any claim arising under this Policy shall not exceed the amount paid by the Client for the specific goods in question. Clean Beauty Labs shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, regardless of cause.
9. Contact Information
All inquiries, claims, or reports of defects must be submitted in writing to:
sales@cleanbeautylabs.com