Shipping policy
Clean Beauty Labs
This Shipping Policy (“Policy”) governs all shipments made by Clean Beauty Labs, LLC (“Clean Beauty Labs,” “we,” “us,” or “our”). By placing an order, the Client (“Client,” “you,” or “your”) agrees to the terms outlined below.
1. Production & Lead Times
All Clean Beauty Labs products are made-to-order. Production timelines vary based on order size, packaging availability, supplier conditions, and customization requirements.
Any production or lead-time estimates provided by Clean Beauty Labs are approximations only and are not guaranteed.
Delays outside of our control do not constitute grounds for cancellation, refunds, or chargebacks.
2. Shipping Availability
Clean Beauty Labs ships within the United States only.
We do not offer international shipping under any circumstances.
Orders placed with international delivery requests will be canceled or will require a valid U.S. shipping address before processing.
3. Shipping Methods
All orders ship via third-party carriers such as UPS, FedEx, DHL eCommerce (domestic), USPS, or freight providers. Clean Beauty Labs selects shipping methods based on order size, weight, destination, and Client preference where applicable.
Shipping fees are calculated at checkout or invoiced separately.
Clean Beauty Labs reserves the right to modify or adjust shipping methods as needed.
4. Transfer of Risk
Risk of loss transfers to the Client immediately upon carrier pickup, not at delivery.
Once a shipment leaves our facility, Clean Beauty Labs is not responsible for:
• Lost or stolen packages
• Delayed deliveries
• Carrier errors or misrouting
• Packages marked “delivered” but not received
• Delivery to incorrect addresses provided by the Client
The Client must contact the carrier directly to resolve these issues.
5. Shipping Damage Claims
If a shipment arrives damaged, the Client must notify Clean Beauty Labs within forty-eight (48) hours of delivery.
The Client must provide:
• Photos of damaged packaging
• Photos of damaged items
• Order number
• Written explanation of the issue
Clean Beauty Labs will assist in filing a carrier claim; however, any replacements are subject solely to the carrier’s approval.
Clean Beauty Labs does not guarantee replacement for carrier-caused damage.
Failure to report damages within 48 hours constitutes acceptance of the shipment as delivered.
6. Incorrect, Incomplete, or Missing Items
If the Client believes items are missing or incorrectly fulfilled, they must notify Clean Beauty Labs within seventy-two (72) hours of delivery.
Clean Beauty Labs will investigate and correct verified fulfillment errors at our discretion.
Claims made after the 72-hour window will not be honored.
7. Address Accuracy
The Client is responsible for providing a complete and accurate U.S. shipping address.
Clean Beauty Labs is not liable for:
• Delays caused by incorrect or incomplete addresses
• Returned shipments due to Client error
• Additional fees for address corrections, reshipment, or storage
If an order is returned to us due to an incorrect address, all reshipment costs are the Client’s responsibility.
8. Split Shipments
Large orders may be shipped in multiple boxes or separate shipments.
Risk-of-loss rules apply to each shipment individually upon carrier pickup.
9. Freight Shipments
For palletized or freight deliveries:
• The Client must have proper receiving equipment
• Delivery restrictions must be communicated in advance
• Additional fees may apply for liftgate services or limited-access locations
• The Client must inspect freight at delivery and note damage on the bill of lading
Failure to notate damage at delivery may void the carrier claim entirely.
10. Delays Beyond Our Control
Clean Beauty Labs is not responsible for shipping delays caused by:
• Carriers
• Weather conditions
• Supply chain disruptions
• Client’s failure to approve artwork or make timely payments
• Any other circumstances outside of Clean Beauty Labs’ control
Delays do not entitle the Client to refunds, cancellations, or compensation.
11. Delivery Refusal or Failure to Accept Delivery
If the Client refuses a delivery or fails to receive a shipment:
• All shipping costs remain the Client’s responsibility
• Return freight and redelivery fees will be billed to the Client
• No refunds will be issued for refused or abandoned shipments
Products remain non-returnable and final sale.
12. Tracking Information
Tracking numbers will be provided when available. Clean Beauty Labs is not responsible for tracking inaccuracies or delays in tracking updates.
13. Policy Changes
Clean Beauty Labs may update or modify this Shipping Policy at any time. Updates become effective immediately upon posting.
14. Contact Information
To report a shipping issue within the required timeframe, contact: sales@cleanbeautylabs.com